Shipping & Delivery

Shipping & Delivery Policy

Last Updated: September 12, 2026

At Dewyforge, we want every order to arrive as smoothly, securely, and transparently as possible.

This Shipping & Delivery Policy explains how Dewyforge orders are processed, shipped, tracked, and handled throughout the delivery process, including shipping fees, estimated delivery times, customs and duties, address changes, delays, lost packages, misdeliveries, and refused or returned shipments.

Please review this policy before placing your order.

1. Order Processing

Orders are prepared for shipment after payment has been successfully authorized and the order has been accepted.

Most orders are processed within 24 hours after the order is successfully placed and payment is confirmed.

Order processing time is separate from shipping transit time. The estimated delivery period begins after your order has been dispatched.

In limited circumstances, processing may take longer due to:

  • Payment or security verification;

  • Incorrect or incomplete order information;

  • Product availability;

  • Unusually high order volume;

  • Public holidays;

  • Promotional periods; or

  • Circumstances outside our reasonable control.

If we are unable to process your order within the normal processing period due to a material issue, we will make reasonable efforts to notify you.

Once your order has been shipped, you will normally receive a shipping confirmation email with tracking information where tracking is available.

2. Shipping Destinations & Estimated Delivery Times

Dewyforge currently ships to a number of international destinations.

For our primary shipping destinations, the estimated shipping transit times are:

Destination Estimated Shipping Time
United States 8–11 business days
Canada 8–11 business days
Australia 8–11 business days

These estimated shipping times begin after your order has been processed and dispatched and do not include the order processing period of up to 24 hours.

Delivery estimates are provided for reference and are not guaranteed delivery dates unless we expressly state otherwise.

Delivery times may occasionally be affected by customs clearance, weather, local carrier operations, transportation disruptions, public holidays, peak shipping periods, or other events outside our reasonable control.

3. Shipping Fees & Free Shipping

Our standard shipping fee is determined by the merchandise subtotal of your order after applicable discounts and before taxes, customs duties, or other governmental charges.

Orders over US$39.99: Free standard shipping

Orders of US$39.99 or less: US$5.99 standard shipping fee

Any applicable shipping charge will be displayed during checkout before you complete your purchase.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking number and available tracking information.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

Tracking information is provided by the applicable carrier and may occasionally update with a delay.

If your tracking information has not updated for an extended period or your order has passed its estimated delivery timeframe, please contact us:

Email: support@dewyforge.com

5. Shipping Address & Address Changes

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your:

  • Full name;

  • Street address;

  • Apartment, suite, building, or unit number;

  • City;

  • State, province, or region;

  • ZIP or postal code;

  • Country; and

  • Contact information.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible:

Email: support@dewyforge.com

If your order has not yet been shipped, we will make reasonable efforts to update the delivery address.

Once the order has been processed for shipment or transferred to a carrier, we cannot guarantee that the address can be changed.

6. Delivery Delays

Occasional delivery delays may occur.

Possible causes include:

  • Carrier network disruptions;

  • Severe weather;

  • Transportation interruptions;

  • Customs clearance;

  • Public holidays;

  • Local delivery conditions;

  • Unusually high shipping volumes;

  • Governmental or regulatory actions; or

  • Other circumstances outside our reasonable control.

If your package has passed the estimated delivery timeframe, please contact us with your order number and tracking information.

7. Customs, Duties, Taxes & Import Requirements

Orders shipped internationally may be subject to customs clearance, import duties, taxes, brokerage fees, or other governmental charges imposed by the destination country or region.

Unless expressly stated at checkout that such charges are included in the purchase price, customers are responsible for any import duties, taxes, or customs charges assessed by their local authorities.

These charges are determined by the destination country's customs or governmental authorities and are not controlled by Dewyforge.

8. Multiple Shipments

Products in the same order may occasionally be shipped separately.

If this occurs, you may receive:

  • More than one package;

  • Separate shipping confirmation emails;

  • Multiple tracking numbers; and

  • Packages arriving on different dates.

9. Failed Delivery & Packages Returned to Sender

A shipment may be returned to the sender if delivery cannot be completed.

This may occur because of:

  • Incorrect or incomplete shipping information;

  • An inaccessible delivery location;

  • Repeated unsuccessful delivery attempts;

  • Failure to collect a package;

  • Refusal of the shipment; or

  • Other circumstances preventing successful delivery.

Please contact us if your package is returned:

Email: support@dewyforge.com

10. Lost Packages

If tracking information indicates that your package may have been lost in transit, please contact:

support@dewyforge.com

Please provide:

  • Your order number;

  • Your full name;

  • Your tracking number; and

  • A brief description of the issue.

If the carrier confirms that the package was lost due to a carrier or fulfillment issue, Dewyforge will provide an appropriate resolution, which may include a replacement shipment or refund depending on the circumstances.

11. Packages Marked as Delivered but Not Received

If tracking shows “delivered” but you have not received the package, please first check with neighbors, building management, local post office, or carrier.

If the package is still missing, please contact us within 7 calendar days of the recorded delivery date.

12. Refused Shipments

If you refuse a shipment, the appropriate resolution will depend on the reason for the refusal.

Where refusal results from an error attributable to Dewyforge, our fulfillment provider, or the carrier, we will provide an appropriate resolution.

13. Damaged Shipments

Please inspect your order promptly after delivery.

If your shipment arrives damaged, please retain:

  • The product;

  • The original product packaging;

  • The outer shipping packaging; and

  • The shipping label.

Please contact:

support@dewyforge.com

Include clear photographs showing the damage.

14. Incorrect Items

If you receive a product different from the item you ordered, please contact:

support@dewyforge.com

Please provide:

  • Your order number;

  • Description of the issue;

  • Clear photographs of the item received;

  • Packaging photographs where relevant.

15. Order Changes & Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible:

support@dewyforge.com

We will make reasonable efforts to accommodate requests before fulfillment begins.

16. Circumstances Beyond Our Reasonable Control

Shipping may occasionally be affected by extraordinary circumstances outside our reasonable control, including:

  • Natural disasters;

  • Extreme weather;

  • Major carrier interruptions;

  • Customs delays;

  • Transportation disruptions;

  • Government actions;

  • Labor disruptions;

  • Public emergencies; or

  • Other extraordinary events.

17. Your Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or limit any mandatory rights or remedies available to consumers under applicable law.

18. Contact Us

If you have questions regarding order processing, shipping fees, tracking, delivery delays, address changes, customs, lost packages, damaged shipments, incorrect items, refused deliveries, or returned shipments, please contact our Customer Care team.

Dewyforge Customer Care

Email:
support@dewyforge.com

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET, UTC−5 / UTC−4 during Daylight Saving Time)

Company Information

Brand Name:
Dewyforge

Company Name:
PENGJIELIMR INC

Registered Address:
1133 SCHOOL ST
PUEBLO, CO 81006
US

Phone:
+1 334-865-8642

Website:
www.dewyforge.com

Email:
support@dewyforge.com

Thank you for choosing Dewyforge.

We appreciate your patience and trust as we work to deliver your everyday essentials safely and smoothly.

Dewyforge

Everyday Essentials, Thoughtfully Designed.